Privacy Policy
How Teosbet Protects Your Data
Your privacy is fundamental to how we operate. This Privacy Policy explains in plain English what personal information Teosbet collects, how we use it, who we share it with, and the rights you hold over your own data as a user of our platform.
Introduction
This Privacy Policy (hereinafter referred to as "the Policy" or "this Policy") issued by Teosbet (referred to herein as "Teosbet", "the Company", "we", "us", or "our") and applies to all personal data collected through the website atteosbet.cam and all associated services, including account registration, deposits and withdrawals, sports betting, casino gaming, customer support interactions, and communications (collectively, "the Platform" or "our Services").
Teosbet is committed to protecting the personal information of all individuals who interact with our platform, including registered players primarily located in Malaysia. We handle your personal data in accordance with applicable data protection legislation, including the Malaysian Personal Data Protection Act 2010 (PDPA) and other relevant regulatory frameworks.
By registering an account on Teosbet, depositing funds, or otherwise using our Services, you acknowledge that you have read and understood this Privacy Policy and consent to the collection, use, and processing of your personal data as described herein. If you do not agree to this Policy, please refrain from using the Teosbet platform.
Policy Scope: This Policy applies to all personal data processed by Teosbet in connection with your use of the platform. It covers data collected directly from you, data collected automatically through your use of the platform, and data received from third-party payment providers and identity verification services. It does not apply to third-party websites or services that may be linked to or integrated with our platform — those parties operate under their own separate privacy policies.
Definitions
For the purposes of this Privacy Policy, the following terms carry the meanings set out below:
- "Personal Data" — Any information that identifies or could reasonably be used to identify a living individual, either alone or in combination with other data. This includes names, identification numbers, contact details, financial information, and online identifiers.
- "Processing" — Any operation performed on personal data, including collection, recording, storage, use, disclosure, transfer, deletion, or destruction whether automated or manual.
- "Data Controller" — Teosbet, the entity that determines the purposes and means of processing personal data collected through the platform.
- "Data Subject" — You, the individual user whose personal data is being collected and processed by Teosbet.
- "Consent" — Freely given, specific, informed, and unambiguous agreement by the Data Subject to the processing of their personal data for stated purposes.
- "KYC Data" — Identity verification documents and related information submitted by a User during the Know Your Customer (KYC) verification process, including government-issued identification, proof of address, and biometric photographs.
- "Payment Data" — Financial information associated with deposit and withdrawal transactions, including e-wallet identifiers (Touch 'n Go, Boost, GrabPay), bank account references (Maybank, CIMB, Public Bank, Hong Leong Bank), FPX transaction references, and cryptocurrency wallet addresses.
- "PDPA" — The Personal Data Protection Act 2010 of Malaysia, the primary legislation governing the processing of personal data in commercial transactions by entities operating in or from Malaysia.
Personal Data We Collect
Teosbet collects personal data through multiple channels: directly from you when you register and use our platform, automatically as you interact with our services, and from authorised third-party service providers. The categories of personal data we collect are described below:
- Full legal name
- Date of birth
- Email address
- Mobile phone number
- Residential address
- Username and password (hashed)
- MyKad, Passport, or Driver's Licence
- Proof of address documents
- Selfie with ID photograph
- Verification status records
- Deposit and withdrawal history
- Payment method identifiers (TnG, Boost, FPX)
- Bank reference information
- Crypto wallet addresses (USDT)
- Transaction amounts in MYR
- Game history and wager records
- Sports betting selections
- Win/loss summaries
- Bonus claims and wagering progress
- Responsible gambling tool usage
- IP address and geolocation data
- Device type, OS, and browser
- Session timestamps and duration
- Cookie identifiers
- Platform navigation logs
- Live chat transcripts
- Email correspondence
- Support ticket records
- Promotional opt-in preferences
We apply the principle of data minimisation: Teosbet only collects personal data that is genuinely necessary to provide our services, comply with regulatory obligations, or improve platform performance. We do not collect sensitive data categories (such as ethnicity, religion, or health data) unless specifically required by law for responsible gambling assessments.
How We Use Your Personal Data
Teosbet uses the personal data we collect for the following clearly defined purposes. We do not use your data for purposes incompatible with those stated at the time of collection without obtaining your renewed consent.
- Account Management: To create, maintain, and operate your Teosbet account — including processing registrations, authenticating logins, managing your balance, and providing access to all platform features.
- KYC & Compliance: To verify your identity and age (minimum 21 years) in accordance with applicable anti-money laundering (AML) regulations and responsible gambling obligations. KYC verification is mandatory before full withdrawal functionality is unlocked.
- Transaction Processing: To process deposits and withdrawals via Malaysian payment methods including Touch 'n Go eWallet, Boost, GrabPay, DuitNow, FPX, Maybank, CIMB, Public Bank, Hong Leong Bank, and USDT TRC20 cryptocurrency.
- Customer Support: To respond to queries, resolve disputes, action complaints, and maintain records of interactions for quality assurance and regulatory compliance purposes.
- Responsible Gambling: To monitor gaming activity for indicators of problem gambling behaviour and to apply responsible gambling tools (deposit limits, self-exclusion) requested by Users. In exceptional circumstances, Teosbet may proactively intervene where gaming patterns suggest significant harm risk.
- Fraud Prevention & Security: To detect, investigate, and prevent fraudulent activity, account takeovers, money laundering, multi-accounting, and other security threats to the platform and to other users.
- Platform Improvement: To analyse usage patterns, identify technical issues, and continuously improve platform performance, user experience, and product features. This analysis is conducted on aggregated or pseudonymised data wherever practicable.
- Marketing Communications: To send promotional offers, bonus notifications, and product updates to Users who have opted in to receive such communications. You may withdraw marketing consent at any time via your account settings or by contacting support.
- Legal Obligations: To comply with applicable laws, regulatory requirements, court orders, and lawful requests from competent authorities, including reporting obligations under AML and counter-terrorism financing legislation.
Legal Basis for Data Processing
Teosbet processes your personal data one or more of the following legal bases, each of which is applied to the relevant processing activity described in Section 4:
- Contractual Necessity: Processing is necessary to perform the contract between you and Teosbet — namely, to provide the gaming payment, and support services you have registered to receive. This basis applies to account management, transaction processing, and core platform operations.
- Legal Obligation: Processing is required to comply with applicable legal and regulatory obligations, including KYC verification under AML laws, data retention requirements, and cooperation with competent authorities.
- Legitimate Interests: Processing is carried out in pursuit of Teosbet's legitimate business interests, provided those interests are not overridden by your fundamental rights. Applies to fraud prevention, platform security, responsible gambling monitoring, and business analytics.
- Consent: Processing is based on your freely given, specific consent — applicable primarily to direct marketing communications. You retain the right to withdraw consent at any time without affecting the lawfulness of processing carried out before withdrawal.
Data Sharing & Third-Party Disclosure
Teosbet does not sell, rent, or trade your personal data to third parties for their independent marketing or commercial purposes. We share personal data only with authorised parties on a need-to-know basis, under strict contractual obligations, and exclusively for the purposes described in this Policy. The categories of third parties with whom we share data are set out below:
| Category | Purpose | Data Shared |
|---|---|---|
| Payment Processors | Payment Process MYR deposits & withdrawals (TnG, Boost, FPX, DuitNow, banks) | Name, payment method reference, transaction amount |
| KYC / Identity Verification | Compliance Verify identity and age for regulatory compliance | Identity documents, facial photograph, address proof |
| Game Studios & Content Partners | Operations Deliver certified gaming content and RNG game outcomes | Session tokens, wager data (pseudonymised) |
| Fraud & Risk Management | Security Detect multi-accounting, bonus abuse, AML red flags | Device fingerprint, IP address, transaction patterns |
| IT Infrastructure & Hosting | Operations Secure platform hosting, data storage, and backup | Encrypted account and transaction data |
| Regulatory & Law Enforcement | Compliance Respond to lawful requests, court orders, regulatory audits | As required by applicable law and regulatory authority |
All third-party service providers engaged by Teosbet are required to enter into data processing agreements that bind them to handle your personal data strictly in accordance with our instructions and applicable data protection law. They are prohibited from using your data for their own independent purposes.
No Third-Party Marketing Disclosure: Teosbet does not share your personal data with any third party for the purposes of direct marketing, advertising targeting, or commercial data profiling. Your data is used exclusively in connection with the delivery of Teosbet's own services.
Data Retention
Teosbet retains personal data for the minimum period necessary to fulfil the purposes for which it was collected, subject to longer retention periods required by applicable law or regulation. Our standard data retention periods are as follows:
- Active Account Data: Retained for the full duration of your account with Teosbet, plus a minimum of five (5) years following account closure — in accordance with AML record-keeping obligations applicable to online gaming operators.
- KYC Documents: Retained for a minimum of five (5) years from the date of submission or the date of account closure, whichever is later, as required by applicable anti-money laundering legislation.
- Financial Transaction Records: Retained for a minimum of seven (7) years from the date of each transaction to satisfy financial record-keeping requirements and support dispute resolution.
- Gaming History: Retained for five (5) years from the date of each session or wager for regulatory audit, dispute resolution, and responsible gambling assessment purposes.
- Support Communications: Retained for three (3) years from the date of last interaction for quality assurance, training, and dispute resolution.
- Marketing Preferences: Retained until you withdraw consent or request deletion. Withdrawal of marketing consent does not affect the retention of other account data required for legal compliance.
Upon expiry of the applicable retention period, personal data is securely deleted or anonymised in manner that prevents re-identification. Where anonymisation is not technically feasible, data is pseudonymised and access restricted to authorised personnel only.
Cookies & Tracking Technologies
Teosbet uses cookies and similar tracking technologies to operate the platform, remember your preferences, maintain session security, and understand how users navigate our services. A cookie is a small text file placed on your device when you visit our website. The following categories of cookies are in use on the Teosbet platform:
| Cookie Type | Purpose | Retention | Mandatory? |
|---|---|---|---|
| Strictly Necessary | Maintain your login session, remember authentication state, enable core platform functions | Session / up to 7 days | Yes — cannot be disabled without breaking core functionality |
| Functional | Remember your language preferences, display settings, and last-visited game categories | Up to 12 months | Optional |
| Analytics | Understand how users navigate the platform, identify performance bottlenecks, measure page load times | Up to 24 months | Optional |
| Security & Fraud | Detect automated bot activity, identify suspicious login attempts, support fraud prevention systems | Session / up to 30 days | Yes — required for platform security |
You may manage your cookie preferences through your browser settings. Please note that disabling strictly necessary or security cookies will impair the functionality of the Teosbet platform. Analytics and functional cookies can be disabled without affecting core gaming features.
Data Security
Teosbet implements a comprehensive set of technical and organisational security measures designed to protect your personal data against unauthorised access, loss, destruction, alteration, or disclosure. Our security infrastructure includes:
- Encryption in Transit: All data transmitted between your device and the Teosbet platform is encrypted using Transport Layer Security (TLS 1.2 or higher) with 256-bit encryption. Look for the HTTPS padlock in your browser when using our platform.
- Encryption at Rest: Sensitive data stored in our databases — including KYC documents, payment references, and personally identifiable information — is encrypted at rest using industry-standard AES-256 encryption.
- Access Controls: Access to personal data within Teosbet's internal systems is restricted on a role-based basis. Only personnel with a legitimate operational need have access to identifiable personal data, and all access is logged and audited.
- Password Security: Account passwords are stored as salted cryptographic hashes. Teosbet staff can never view your plain-text password. We recommend using a unique, strong password and enabling two-factor authentication where available.
- Penetration Testing: Teosbet's platform infrastructure undergoes regular security assessments to identify and remediate vulnerabilities before they can be exploited.
- Data Breach Response: In the event of a personal data breach that poses a risk to your rights, Teosbet will notify affected Users and the relevant supervisory authority within the timeframe required by applicable data protection law.
Your Responsibilities: The security of your account also depends on you. Please keep your login credentials confidential, never share your password with anyone (including Teosbet staff, who will never ask for your password), log out of shared devices, and contact support immediately if you suspect unauthorised access to your account.
International Data Transfers
Teosbet's primary user base is located in Malaysia, and we endeavour to process personal data within Malaysia and jurisdictions that offer comparable data protection standards wherever operationally practicable. However, certain third-party service providers — including game studio content delivery networks, cloud infrastructure providers, and fraud prevention systems — may process personal data in centres located outside Malaysia.
Where personal data is transferred internationally, Teosbet ensures that such transfers are subject to adequate safeguards, which may include:
- Standard contractual clauses (SCs) or equivalent data transfer mechanisms approved by the relevant supervisory authority
- Transfers to jurisdictions that have been recognised as providing an adequate level of data protection
- Binding corporate rules or approved codes of conduct applicable to the receiving party
You may request details of the safeguards applicable to specific international transfers by submitting a written data request via the contact details provided in Section 14 of this Policy.
Your Data Protection Rights
As a data subject whose personal data is processed by Teosbet, you hold a number of rights under applicable data protection law, including the Malaysian PDPA. These rights are set out below and can be exercised by contacting our data team as described in Section 14:
Right of Access
Request a copy of the personal data Teosbet holds about you and information about how it is being used.
Right to Rectification
Request correction of inaccurate or incomplete personal data held your Teosbet account profile.
Right to Erasure
Request deletion of your personal data where no overiding legal basis exists for continued retention.
Right to Restriction
Request that processing of your data be restricted while accuracy is contested or during an objection review.
Right to Portability
Receive your personal data in a structured, machine-readable format for transfer to another service provider.
Right to Object
Object to processing based on legitimate interests, including direct marketing. Marketing opt-outs take immediate effect.
Exercising Your Rights: To exercise any of the rights listed above, please submit a written request to our data protection team via the contact details in Section 14. We will respond to verifiable requests within 30 days of receipt, in accordance with applicable law. We may need to verify your identity before processing your request to protect the security of your data.
Children's Privacy
The Teosbet platform is strictly intended for adults aged 21 years and above. We do not knowingly collect personal data from minors. The platform's age verification and KYC processes are specifically designed to prevent underage access.
If Teosbet becomes aware that personal data has been collected from an individual under the age of 21 without verified parental consent, we will take immediate steps to delete that data and close the associated account. If you are a parent or guardian and believe that minor has registered on the Teosbet platform, please contact us immediately via the channels described in Section 14.
Parental Controls: Teosbet encourages parents and guardians to utilise internet safety tools and parental control software to prevent minors from accessing gambling websites. For further information on protecting younger family members from online gambling content, please refer to our Responsible Gambling page.
Policy Amendments
Teosbet reserves the right to update, revise, or replace this Privacy Policy at any time to reflect changes in our data practices, applicable law, or regulatory requirements. Material changes to this Policy will be communicated to registered Users by prominent notice on the platform and, where practicable, by email to the address registered on your account, with a minimum of fourteen (14) days' notice before the changes take effect.
The current version of this Policy, bearing the "Last Updated" date displayed at the top of this page, constitutes the operative privacy statement between you and Teosbet. Continued use of the platform following the effective date of any amendment constitutes your acknowledgement of the revised Policy.
We encourage you to review this Policy periodically to remain informed about how Teosbet protects your personal data. Previous versions of this Policy are available upon written request to our data protection team.
Contact & Data Requests
For all privacy-related enquiries, data subject access requests, consent withdrawals, or formal complaints regarding Teosbet's handling of your personal data, please contact us through the following channels. Please include your full name, registered email address, account username, and a clear description of your request to facilitate a timely response.
Response within 30 days of receipt
For complex data requests, email preferred
If you are not satisfied with Teosbet's response to your privacy concern, you have the right to lodge a complaint with the relevant data protection supervisory authority in your jurisdiction. Malaysian users may refer to the guidelines published by the Personal Data Protection Department (PDPD) of Malaysia for further information on exercising your rights under the PDPA.
Privacy You Can Count On at Teosbet
End-to-End Encryption
All data in transit between your device and Teosbet is protected with TLS 1.2+ and 256-bit encryption. Your payment details, KYC documents, and personal information are never transmitted unprotected.
We Never Sell Your Data
Teosbet does not sell, rent, or trade your personal information to any third party for marketing or commercial profiling. Your data serves only to deliver our services and meet our legal obligations.
PDPA-Aware Practices
Our data practices are designed with the Malaysian Personal Data Protection Act 2010 in mind, ensuring your rights as a Malaysian data subject are respected throughout your time on our platform.
Minimal Data Collection
We only collect what we genuinely need. Each data field in our registration, KYC, and payment processes has a specific operational or compliance purpose — we do not collect data speculatively.
Full Control Over Your Data
You can access, correct, export, or request deletion of your personal data at any time. Marketing consent can be withdrawn instantly. Data subject requests are handled within 30 days as required by law.
Responsible Gambling Confidentiality
Any data collected in connection with your use of responsible gambling tools — deposit limits, self-exclusion, session reminders — is treated with the highest level of confidentiality and is never disclosed to third parties for commercial purposes.
Play with Confidence on Teosbet.
Privacy Protected. Games Ready.
Now that you know how Teosbet protects your personal data, head back to the platform and enjoy our full range of games, sports betting, and live dealer tables. For players aged 21 and above only.
For players aged 21 and above only. Please gamble responsibly. Responsible Gambling